Refund & Subscription Policy

This policy outlines the guidelines regarding order cancellations, returns, and subscription management for purchases of Bioniq GO personalised food supplements.

1. Customer Satisfaction Guarantee

Herbalife and Bioniq stand behind the quality of their certified Swiss-manufactured formulas. Depending on your regional purchase jurisdiction, orders may benefit from the official Herbalife Gold Standard 30-day money-back guarantee or statutory local consumer return terms.

2. Sealed Packaging & Hygiene Exceptions

Because Bioniq GO consists of ingestible dietary micro-granules packaged for individual hygiene and safety:

• Unopened jars in their original, intact security seal may be returned within the designated regional return window by contacting local customer support.
• Once the airtight security seal of the jar is broken or tampered with, the product cannot be accepted for refund or resale for food hygiene and safety compliance reasons.

3. Damaged or Faulty Shipments

If your package arrives visibly damaged in transit, or if there is an error with your formula shipment, please notify customer support immediately with photographic evidence. Replacements or full refunds will be promptly processed in accordance with regional warehouse protocols.

4. Managing Subscriptions

Monthly recurring deliveries of Bioniq GO can be paused, skipped, or cancelled at any time prior to the scheduled billing date via your regional self-service customer portal (e.g. MyHerbalife / MyPro2Col account dashboard). Once a monthly formulation has entered Swiss packaging and dispatch, cancellation takes effect from the subsequent renewal cycle.

5. Questions & Assistance

If you have questions regarding your order status or require guidance navigating the official return portal, feel free to reach out to: amedeo@zullo.com.